We keep existing products healthy — updates, optimisation, bug fixes, and new functionality — so they stay reliable without needing a full team on standby.
Who this is for
- Products whose original team has moved on, leaving nobody to answer for how it works.
- Businesses that need a dependable partner for ongoing fixes and small features, not a new full project.
- Teams whose dependencies and frameworks have quietly fallen years out of date.
- Companies that shipped an MVP or a first version and now need it to keep working under real usage.
Problems we solve
The challenge
The team that built the product has moved on, and nobody currently on staff wants to touch the codebase.
Our approach
We start with a codebase audit — architecture, dependencies, and risk areas — so we can support it responsibly, not just poke at it blind.
The challenge
Dependencies are years out of date, and every attempted update threatens to break something else.
Our approach
We update incrementally behind test coverage we add as we go, so upgrades happen safely instead of being postponed indefinitely.
The challenge
Small feature requests pile up because there is no team sized right to handle a steady trickle of small work.
Our approach
We size a support engagement to match a steady stream of fixes and small features, so requests get handled continuously instead of batched into a big project.
The challenge
Nobody notices a critical bug until a customer reports it, because there is no monitoring in place.
Our approach
We put monitoring and alerting in place first, so most issues are caught and triaged before a customer ever sees them.
Capabilities
- Updates
- Optimization
- Bug fixes
- New functionality
How we work
- 01
Audit
Map the codebase, dependencies, and risk areas before touching a single line, so support starts from real understanding.
- 02
Stabilize
Put monitoring, alerting, and test coverage in place around the areas most likely to break.
- 03
Maintain & fix
Handle updates, optimisation, and bug fixes as an ongoing, predictable stream of work.
- 04
Extend
Add new functionality on the same stable foundation, once the basics are no longer at risk.
Technologies we work with
- Sentry
- GitHub Actions
- Datadog
- Grafana
- Playwright
- Docker
- PostgreSQL
- Node.js
- Lighthouse CI
- UptimeRobot
In numbers
Frequently asked questions
We did not build our own product — can you support a codebase you did not write?
Yes — this is one of our most common starting points; we begin every new codebase with an audit before taking on ongoing support.
What counts as a “critical” bug versus something that can wait?
We agree on severity tiers upfront — typically anything blocking core functionality or affecting many users is critical, with a fast target response, while smaller issues are scheduled into regular work.
Is this a fixed retainer, or do we pay only for what we use?
Both models are available — a sized monthly retainer for predictable ongoing work, or a lighter on-demand arrangement for occasional fixes.
Can you also add new features, or only fix what is broken?
Both — most ongoing engagements mix bug fixes, optimisation, and new functionality in the same stream of work.
What happens if the codebase needs more than maintenance — a real rebuild?
We will tell you plainly when that is the case; it typically transitions into Product Modernisation & Integrations rather than being forced through as “maintenance.”